Desktop Support Specialist II
About The Position
At Zone 5 Technologies, we're redefining what's possible in unmanned aircraft systems. Our team of engineers and innovators is developing cutting-edge autonomous solutions that push the boundaries of UAS technology - solving complex challenges that matter. We're building the future of UAS capabilities, and we're looking for exceptional talent to join us. If you're driven by hard problems, energized by rapid innovation, and ready to make an impact on next-generation flight systems, you belong here. We are seeking a motivated and detail-oriented IT Desktop Support Specialist to join our Fort Worth team. The ideal candidate will be either a recent graduate with a strong foundation in IT systems or have 3–5 years of hands-on experience supporting both Linux and Windows environments. This role focuses on providing technical support for Windows desktop and server systems along with some Linux workstations.
Requirements
- Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 3–5 years of experience in IT support roles.
- Basic to intermediate understanding of Windows desktop and server environments is a plus.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
- Good problem-solving skills and a proactive attitude.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience with scripting languages (e.g., Bash, Python).
- Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM).
- Knowledge of remote desktop and remote management tools.
- Understanding of IT security principles and best practices.
Responsibilities
- Provide desktop and server support for Windows systems (installation, configuration, troubleshooting, and maintenance).
- Assist users with software and hardware issues in both Linux and Windows environments.
- Perform routine system maintenance and updates across supported platforms.
- Monitor system performance and respond to alerts or issues as needed.
- Support end-user accounts, permissions, and access rights in accordance with best practices.
- Maintain documentation of procedures, configurations, and system changes.
- Collaborate with IT team members on infrastructure improvements and automation projects.
- Participate in system upgrades and deployment of new technologies.
Benefits
- Competitive total compensation package
- Comprehensive benefit package options include medical, dental, vision, life, and more.
- 401k with company-match
- 4 weeks of paid time off each year
- 12 annual company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
