Desktop Support Specialist I

Sparklight•Phoenix, AZ

41d•Hybrid

About The Position

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success: Set forth below is a list of the essential duties and responsibilities or essential functions of this position.

Requirements

Associate's degree (A.A.) from two-year college or university; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Knowledge of Windows 10 and 11
Flexible
Strong customer services skills.
Ability to work independently as well as within a team.
Must be detail oriented.
Proficient computer skills in Windows Client OS.
Must be able to work on-call evenings and weekends on a rotating basis.

Nice To Haves

Six months to one year experience with Microsoft Active Directory preferred.
Familiarity with SOX compliance preferred.
Powershell knowledge preferred.

Responsibilities

Responds and supports Sarbanes-Oxley (SOX) access requests and Cable One company managed applications from internal customers
Maintains access management systems of company in-scope applications which includes provisioning, modifying and disabling access.
Processes onboarding and offboarding.
Assists with providing evidence for audit requests.
Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
Supports and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Benefits

Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment