Desktop Support Specialist

Vantage•Solebury Township, PA

About The Position

At Vantage Labs, we are a global leader in artificial intelligence and natural language technologies, delivering award-winning SaaS solutions across education, government, healthcare, and more. Our technology empowers organizations worldwide, and our people make that possible. We are seeking a Desktop Support Specialist who is passionate about technology, service excellence, and supporting the tools that drive employee productivity. In this role, you will ensure that corporate systems, networks, and technology facilities operate reliably and securely, enabling teams to do their best work every day.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience and certifications
Three to five years of experience in Help Desk or Desktop Support operations
Experience supporting diverse technical environments
Strong written, verbal, and interpersonal communication skills
A proactive, team-oriented mindset with a desire to learn and grow in an IT career
Ability to lift 50 pounds unassisted

Responsibilities

Deliver End User Support - Provide hands-on desktop and workstation support to corporate employees.
Deploy and Maintain Systems - Perform server and workstation deployments, hardware repairs, and system upgrades.
Protect and Monitor the Network - Proactively monitor network activity, manage backup servers and devices, and support security initiatives.
Manage Identity and Access - Administer Active Directory, including user adds, moves, and changes.
Build and Document Infrastructure - Develop and maintain office network infrastructure and create clear user and process documentation.
Support Communication and Collaboration Tools - Provide VoIP telephony support and assist with technology setup for training rooms and corporate meetings.
Provide Flexible Support Coverage - Participate in on-call and after-hours support as needed, with minimal travel required.