Desktop Support Specialist

Sentinel•Scottsdale, AZ

4d•Onsite

About The Position

Sentinel Technologies is seeking a Desktop Support Specialist who can hit the ground running and thrive in a fast-paced environment. This role provides comprehensive technical support to end users, including help desk services, onboarding and offboarding activities, and occasional physical tasks such as setting up workstations or moving equipment. The ideal candidate is a self-starter who is eager to learn a wide range of technologies, take ownership of issues, and proactively improve IT processes through documentation and standardization. This is a contract position that is based 100% onsite in Scottsdale, AZ with a strict schedule of 9am-5pm. MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers . As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact [email protected] . The “Know Your Rights” Poster is available here https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Sentinel EEO Policy Statement is available here. https://www.sentinel.com/about/diversity JFNDNP

Requirements

Associate’s or Bachelor’s degree in IT or related field (or equivalent experience).
1–3 years of experience in help desk or end-user support preferred
Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) .
Familiarity with Windows 11, Microsoft Server and macOS environments.
Experience with ticketing systems, Jira, is a plus.
Exposure to Active Directory, Microsoft 365, or other enterprise tools is preferred.
Physical Requirements: Ability to lift and move equipment (up to 50 lbs) and perform tasks requiring mobility, such as crawling under desks or climbing ladders for cabling.
Self-starter with a strong desire to learn and take initiative.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills to interact with end users and team members.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Responsibilities

Help Desk Support: Serve as the first point of contact for technical issues, resolving hardware, software, and network problems with assistance from our MSP.
Onboarding & Offboarding: Set up workstations, accounts, and system access for new hires; manage equipment and account deactivation for departing employees.
Hardware Setup & Physical Tasks: Install and configure devices, move IT equipment, and assist with office technology setups.
Issue Ownership: Take responsibility for troubleshooting and resolving issues, escalating when necessary.
Process Improvement: Document procedures and contribute to creating SOPs for IT operations.
Technology Learning: Gain exposure to a wide range of technologies, including Windows, macOS, Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs.
Inventory Management: Track and maintain IT assets and equipment.
User Training: Provide basic guidance to employees on technology best practices.