Desktop Support Specialist

TEKsystems • Austin, TX

4d • $25 - $34 • Onsite

About The Position

We’re looking for a Desktop Support Analyst who can deliver exceptional technical support and ensure a smooth experience for end users. This role involves managing tickets, handling walk-ups, and contributing to projects that improve IT operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You’ll be responsible for troubleshooting issues, maintaining systems, and collaborating on technology initiatives that enhance productivity.

Requirements

• 5+ years of desktop support experience
• Strong knowledge of Windows OS and applications
• MacOS expertise and experience
• Proficiency in Microsoft 365 and Google Workspace
• Familiarity with VoIP systems and video conferencing platforms

Responsibilities

• Provide support for Mac and Windows systems
• Respond to requests via onsite, email, and chat channels
• Manage hardware/software inventory and provisioning
• Handle new hire onboarding.
• Keep operating systems and applications updated
• Document processes and solutions in tools like Zendesk or Confluence
• Support AV needs for meetings and events

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees