Desktop Support I

Mars Solutions Group•Madison, WI

13d•Onsite

About The Position

MARS Solutions Group is looking for an experienced Desktop Support-I located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability. Note: Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate's own expense. This is a 100% onsite position. Additional details: Onsite position at Fleet location on Watertown Plank Rd. in Wauwatosa

Requirements

6 months to 5 years' experience in Desktop support
6 months to 5 years' experience in Deploying devices
6 months to 5 years' experience in On the fly device repairs.
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications
Demonstrate an analytical approach to problem resolution.
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.
Ability to understand basic business practices.
Ability to manage working in a high stress environment.
Take ownership for work and initiative for requests, incidents and problems.
IT Professionalism in all aspects of the position.
Outstanding customer service skills and attitude.
Ability to prioritize projects and customer requests.
.5-5 years' experience supporting end users in a corporate environment. IT schooling could be used towards experience.

Nice To Haves

Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications

Responsibilities

Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.
Participate in installing, configuring, and maintaining computer operating systems and images.
Install and troubleshoot peripherals for users.
Aid in troubleshooting smartphones and other related ad hoc devices.
Asks appropriate probing questions to gather relevant information to aid in resolution of request.
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
Assists in special projects as needed.
Participates in on call rotation.