Desktop Support Specialist I - NYEE - Digital and Technology Partners - Onsite - Monday - Friday 9am - 5pm

Mount Sinai Health System • New York, NY

6d • Onsite

About The Position

The Desktop Support Specialist I provides support to business area management and staff at the highest level for all aspects of workplace technology services including but not limited to network-based systems software and hardware. This is a 100% onsite position located at New York Eye & Ear Infirmary (NYEE) - 230 2nd Avenue, New York, NY, with a shift of Monday - Friday, 9am - 5pm.

Requirements

• A baccalaureate degree in Information Technology or related area. OR A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.
• At least One (1) year of full-time experience in computer repair, maintenance and installation.
• Strong customer service and organizational skills.
• Excellent oral and written skills in order to effectively communicate to clients and superiors.
• Ability to identify problem trends based on phone call volume and online ticketing system entries.
• Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
• Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Must have excellent troubleshooting skills with hardware and software.
• Advance knowledge of all Windows/MAC Operating Systems.
• Working knowledge supporting, and troubleshooting Microsoft O365.
• Working knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.
• Basic understanding of networking and familiarity with TCP/IP and DHCP.
• Demonstrated knowledge of Active Directory and basic AD administration (User and Group management).
• Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).
• Requires a broad knowledge of end user computing and network-based PC/workstation systems and hardware, client functions and applications.
• Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.

Nice To Haves

• Certifications preferred: A+ / Network+ / Security+ / Apple Certs

Responsibilities

• Provides support to business area management and staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades.
• Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
• Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
• Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.
• Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
• Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary.
• Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed.
• Completes all required / assigned training.
• Performs related duties as assigned or requested.

Benefits

• The salary range for the role is $27.39 - $42.96 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level