Desktop Support Manager

Huntington Ingalls Industries, Inc.•Springfield, MO

14h•Onsite

About The Position

This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. The Desktop Support Manager provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience. You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations. You will translate organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise. The Desktop Support Manager anticipates evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility. You work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment. In addition, you will build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Requirements

3+ years leading and managing Enterprise IT teams
Prior experience and demonstrated expertise in leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
Prior experience and demonstrated expertise in developing, managing, and documenting service-oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management
Bachelor's Degree in related field with 7+ years of progressive hands on experience administering and troubleshooting Enterprise IT systems, tools, and services.
TS/SCI clearance required with ability to obtain Poly.

Nice To Haves

ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
Leading and managing tasks and personnel across geographically distributed work force
Working with/across multi-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery

Responsibilities

Provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management.
Drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience.
Leads a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations.
Translates organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise.
Anticipates evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility.
Works closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
Builds and develops a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.