Desktop Support Intern
About The Position
The Desktop Support Intern supports the Information Technology department by assisting with day-to-day end-user technology needs and learning foundational IT support practices in a professional, enterprise environment. Working under the guidance of experienced IT staff, the intern provides first-level support for hardware, software, and peripheral devices, while gaining hands-on experience with help desk processes, customer service, and enterprise IT tools. This role is designed to develop technical, analytical, and communication skills aligned with a career path in information technology.
Requirements
- Basic understanding of computer hardware, operating systems, and common desktop applications
- Interest in learning IT support, troubleshooting, and customer service best practices
- Must pass drug testing.
- Punctuality and regular attendance are necessary to meet deadlines.
- With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.
- Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers, and management.
- Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.
- Must follow all employee health and safety cleaning protocols as established by the work location.
Nice To Haves
- Familiarity with Microsoft Windows and Microsoft 365 applications preferred
- Prior internship, coursework, or part-time experience in an IT or technical support role is a plus
- Currently pursuing or recently completed a degree, certificate, or coursework in Information Technology, Computer Science, or a related field preferred
Responsibilities
- Assist with telephone, remote, and desk-side support for end-user hardware and software, including desktops, laptops, printers, phones, and peripherals
- Support the setup, configuration, deployment, and replacement of end-user equipment such as PCs, laptops, monitors, printers, and mobile devices
- Assist in installing, updating, and troubleshooting standard desktop applications and services
- Provide support for basic audio/visual and web conferencing tools under supervision
- Use the company help desk system to log, track, and document incidents, requests, and work activities in accordance with IT processes
- Assist with maintaining hardware and software asset inventory records
- Perform routine maintenance tasks for hardware and software as directed
- Escalate complex issues to senior IT staff while ensuring clearly communicating with end users
- Develop and update basic technical and end-user documentation as needed
- Learn and follow IT security, data privacy, and acceptable use policies
- Participate in IT projects as opportunities allow
- Proactively learn new technical skills and tools relevant to desktop support and IT operations
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
