Desktop Support II

Tlingit Haida Tribal Business Corporation•Columbia, WA

9d•Onsite

About The Position

This position requires a minimum of five years’ experience, of which at least three years must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Requirements

MUST HOLD AN ACTIVE SECRET CLEARANCE
MUST HAVE CompTIA Security + certification
An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
No degree and eight years general experience of which at least six years is specialized experience.

Responsibilities

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems.
Manages a queue of open incident and request tickets, prioritizing based on impact and urgency to fulfill or restore service within performance requirements.