Desktop Support/Field Support Technician

Cynet Systems•Greenville, TX

5d•Onsite

About The Position

This role is for a Desktop Support/Field Support Technician responsible for the full PCaaS (PC as a Service) lifecycle, including deployment, new-hire setups, hardware refreshes, and decommissioning. The technician will provide day-to-day end-user support for a variety of hardware and systems, including desktops, laptops, printers, peripherals, mobile devices, and PCs in SCIF environments. Responsibilities extend to supporting conference rooms, managing printer and peripheral logistics, assisting with facility moves and buildouts, and troubleshooting manufacturing and engineering tools. The role also involves network operations, data closet management, disaster recovery tasks, and ensuring SLA compliance. The technician will partner with various business units and vendors, taking complete ownership of issues until resolution. This position requires a strong understanding of IT support in an industrial environment, excellent communication and multitasking skills, and a resourceful, team-oriented attitude.

Requirements

2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment.
Valid driver's license and reliable transportation.
Willingness to participate in on-call rotation and occasional after-hours/weekend work.
Must pass background check and drug screening.
Desktop Support/Field Support Technician.
Desktop / laptop / imaging / Paas lifecycle.
Networking (switches, WAPs, VPN, Wi-Fi troubleshooting).
Printers, peripherals, and shop-floor hardware.
Basic storage, backup, and disaster recovery concepts.
Security tools, data spill remediation, and compliance requirements.
Ticketing systems, SLA/CSAT tracking, and backlog management.
Strong verbal and written communication skills.
Excellent prioritization and multitasking in a high-pressure production environment.
Resourceful attitude with the ability to learn new systems quickly.
Team player who can mentor others and escalate intelligently as needed.

Responsibilities

Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning.
Provide day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments.
Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal.
Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs.
Assist with real estate transactions, program buildouts, and facility moves including cabling, port activation, and new closet setup.
Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals.
Perform patching, basic administration, storage management, and data protection tasks.
Handle network operations including port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support.
Participate in data closet management, cable management, and physical infrastructure upkeep.
Support disaster recovery tasks, backup verification, and basic business continuity activities.
Manage SLA compliance, CSAT scores, ticket backlog, and major incident support.
Perform data spill remediation, system compliance checks, and support security applications.
Partner with business units, manufacturing teams, engineering groups, and external vendors as needed.
Take complete ownership of issues until full resolution has been achieved.