Desktop Support Engineer
SpikeIT Global Solutions, Inc.•Newark, NJ
•Onsite
About The Position
You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues. This is a fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM. You must be available to work Saturdays and certain holidays as part of a 24/7 support team.
Requirements
- 4–6 years’ experience or college degree
- Windows AD, Office 365, DHCP, DNS, LAN/WAN
- Ticketing system, asset management, vendor coordination
- Strong customer service and communication skills
- Saturday and holiday availability
Nice To Haves
- Scripting
- ITIL knowledge
- Airwatch MDM
Responsibilities
- Provide Level 1 & 2 support via phone, email, and remote tools
- Troubleshoot hardware, software, network, and printer issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
