Desktop Support ENG II

Healthcare Outcomes Performance Co. (HOPCo)•Danbury, CT

6d•Onsite

About The Position

This role is responsible for installing, configuring, maintaining, and troubleshooting Windows-based computers and various peripheral devices, as well as all business applications. The position involves architecting desktop application and wireless/network solutions, creating printer mappings for clinical systems, and escalating errors to manufacturers as needed. The Desktop Support Engineer II will manage user errors and requests through the IT/Facilities help desk ticketing system, document daily tasks, create user documentation, and track company assets. A key aspect of the role is to understand and demonstrate that IT's main purpose is to help others perform their jobs better, more efficiently, and more securely, while maintaining a high level of customer satisfaction and confidentiality.

Requirements

2 - 4 years of experience in the IT/Desktop Support field.
Proficient with all Windows operating systems.
At least intermediate skills with Microsoft Office Professional Suite.
Knowledge of Microsoft Office software.
Knowledge of how to operate and troubleshoot computer equipment.
Knowledge of Telephony systems programming, documentation, and process creation.
Knowledge of asset and time management skills to assist the department.
Skill in organizing tasks/work orders.
Skill in using customer service skills in dealing with frustrated users.
Skill in problem-solving.
Skill in maintaining a safe operating environment.
Ability to troubleshoot common desktop and user problems and develop resolution strategies.
Ability to communicate effectively and in user-friendly terms verbally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently.

Nice To Haves

Healthcare IT Experience is preferred.

Responsibilities

Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
Install, maintain, and troubleshoot all business applications effectively.
Architect desktop application solutions.
Architect wireless and network solutions.
Create printer mappings for clinical systems.
Escalate errors to hardware and software manufacturers as necessary.
Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets through inventory database timely and accurately.
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
Maintain a high level of customer satisfaction.
Maintain confidentiality.