Desktop Support Analyst

Brown Brothers Harriman•New York, NY

28d•$65,000 - $85,000

About The Position

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you. Join us as a Desktop Support Analyst! Brown Brothers Harriman is currently recruiting Desktop Support Analyst to join our TechConnect team. The Desktop Support Analyst (DSA) is responsible for Infrastructure Systems related projects in their assigned business line(s). The DSA seeks to understand the internal client's business as well as their technology requirements. Duties include analysis of business requirements, assisting with business cases and ROI, as well as acting as project coordinator on all systems related implementations.

Requirements

Bachelor's degree in management information systems, Computer Science, Information Technology, and/or equivalent work experience

Responsibilities

Monitor business unit technology needs by knowing the department and BBH strategic direction.
Acts as liaison between Systems technical staff and end users during troubleshooting.
Provide 24x7 support on rotating basis.
Analyze processing methods and identify solutions through assessment of various system alternatives.
Identify technology opportunities that will affect specific BBH business area strategy and performance.
Measure customer satisfaction, the System organization's effectiveness and specific on-going needs of the business area.
Work with clients to manage and prioritize technical projects.
Manage moves, adds, changes of software and hardware for all BBH equipment, including equipment used on desktops, in test labs and training rooms.
Advise Desktop Support Technicians and Help Desk staff in trouble-shooting systems and equipment problems, identifying causes and recommending solutions.
Commissioning and connecting any new applicable Video equipment to the BBH network.
Maintenance, and Daily Testing of BBH Office Video Conferencing equipment. This includes a daily dial-in to the Video Support Test call to test video codecs, cameras, monitors, touch panel, microphones, and screens.
Facilitate the Audio-Visual needs of large BBH meetings in event spaces, I.E Town Halls, Fireside Chats, Guest Keynote Speakers, Holiday gatherings, etc. This would include involvement in the event planning and preparation process, as well as any live operation and monitoring of equipment such as microphones, screens, Zoom connections, etc.
Troubleshoot and repair and equipment issues that have been reported or found. Perform thorough testing with other team members to confirm the problem has been resolved.
Consult with System teams and vendors to determine department systems requirements and solutions.
Consult with other EUC technicians and DSA's to determine system requirements.

Benefits

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing.
BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

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