Desktop Support Analyst

TEKsystems•Batavia, OH

6d•$20 - $23•Onsite

About The Position

Our customer is looking for a talented individual to add to their Desktop Support Team to provide 1st shift support for their location in Batavia, OH. The ideal candidate will bring 2+ years of strong hands on technical end user support to the table. Someone with a great personality and has high motivation to grow in an IT career is desired for this unique opportunity. The candidates technical skills required to succeed will be providing technical support and hardware installation in an enterprise level environment. This resource will also be responsible for supporting project work like deployments of new end user technology in the environment. • Facility Information o 600,000 ft warehouse / distribution center o $2-3M worth of product is shipped out daily o This is one of our main distribution centers, so having an IT onsite resource full-time is critical to operations o Attached is a PDF with some additional info, some photos of the facility, etc. • Support Expectations o Similar to our production manufacturing facilities, the requirement here is a full-time on-site IT support for this facility o Unlike some of our other locations, the expectation of this role is that the person have broad IT experience, willingness to learn new things and jump into ANY technology-related issue that comes up. In addition, having some level of warehouse or manufacturing experience is a must as that is the bulk of the job, there is very little "office" support needed. o Below is a sample of some of the tasks and work that the current person does. We do acknowledge that some of this work may move to other teams, but I include this for perspective on the scope of the current role that we're trying to fill very quickly. • Sampling of current tasks o Imaging, configuration, & management of PCs, laptops, desktops, etc. o Configuration, management of RF scanners o Configuration & management of printers (desktop, Label, etc.) o Full asset management of IT equipment at the facility (PCs, laptops, docks, RF scanners, printers, ancillary devices)  Includes ordering and managing peripheral devices, cables, monitors, etc.) o Specialty hardware configurations and management (i.e. mobile PC carts & scanners for inventory, IT equipment deployment for new logistics technology) o Scanner locker system management (see image in PDF) o Manages the badge system, adding/removing/creation of ID badges for employees o All On-site / hands-on work for ANY piece of IT equipment at the facility o Daily ongoing support, tickets (I don't have good ticket volume data as much of the work is done by in-person requests, etc. o Remote IT support for other warehouse locations in the region o Lifecycle refresh of devices - There's an ongoing project to refresh ALL the RF scan guns at the facility, all hardware has been ordered and should ship in December, so configuration and deployment of that equipment

Requirements

2+ years of strong hands on technical end user support
desktop troubleshooting
Windows 10
Desktop Support
warehouse or manufacturing experience

Responsibilities

Imaging, configuration, & management of PCs, laptops, desktops, etc.
Configuration, management of RF scanners
Configuration & management of printers (desktop, Label, etc.)
Full asset management of IT equipment at the facility (PCs, laptops, docks, RF scanners, printers, ancillary devices)
Includes ordering and managing peripheral devices, cables, monitors, etc.)
Specialty hardware configurations and management (i.e. mobile PC carts & scanners for inventory, IT equipment deployment for new logistics technology)
Scanner locker system management (see image in PDF)
Manages the badge system, adding/removing/creation of ID badges for employees
All On-site / hands-on work for ANY piece of IT equipment at the facility
Daily ongoing support, tickets (I don't have good ticket volume data as much of the work is done by in-person requests, etc.
Remote IT support for other warehouse locations in the region
Lifecycle refresh of devices - There's an ongoing project to refresh ALL the RF scan guns at the facility, all hardware has been ordered and should ship in December, so configuration and deployment of that equipment