Desktop Support Analyst

TEKsystems•Stayton, OR

1d•$23 - $29•Onsite

About The Position

We are seeking a customer-focused Desktop Support Technician to provide Tier 1 and Tier 2 technical assistance for end users. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting core business applications in a fast-paced environment.

Requirements

Previous experience in desktop and helpdesk support, including ticket management and troubleshooting.
Hands-on experience with Active Directory for user account management.
Familiarity with Office 365 and Microsoft Exchange.
Strong customer service skills and ability to work effectively in a team environment.
Excellent problem-solving and communication skills.

Responsibilities

Provide desktop and helpdesk support via phone, email, and in person, including Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.
Triage and process tickets in the helpdesk system, following established workflows and scripts to ensure timely resolution.
Perform Active Directory tasks such as new user setup, password resets, and basic configuration changes.
Support Office 365 applications, with a focus on Microsoft Exchange for email configuration and troubleshooting.
Deliver exceptional customer service by communicating clearly and professionally with end users and maintaining a positive support experience.
Document all work performed in the ticketing system and escalate complex issues as needed.