Desktop Support Analyst I
DYOPATH•Winnetka, IL
•Onsite
About The Position
DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support. This role is critical in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.
Requirements
- Bachelor’s degree in Computer Science, IT, or a related field OR 4 years of equivalent work experience
- A+ Certification required
- Intermediate troubleshooting skills for hardware and software
- Familiarity with Microsoft O365 Suite and SharePoint
- Strong skills with macOS
- Strong written and verbal communication skills
- Detail-oriented with a strong customer service focus
- Ability to prioritize tasks effectively
- Ability to work collaboratively in a team environment
- Valid driver’s license with acceptable driving record
- Ability to pass a background check prior to hire
Responsibilities
- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems and applications
- Track and resolve incidents using internal ticketing systems while meeting SLAs
- Perform software updates, including Microsoft security patches and antivirus signatures
- Document processes and create knowledge base articles
- Act as a liaison with third-party vendors and technicians
- Order parts for hardware maintenance and repairs
- Participate in special projects and continuous improvement initiatives
Benefits
- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA and HSA options
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
