Desktop Support Analyst I (CORP) – 1st Shift

TURBOCAM International • Barrington, NH

9d • Onsite

About The Position

This role is responsible for providing first tier technical and user level management and support of the company’s desktop and laptop computers, software, and related peripheral technology. The position involves tracking and managing hardware and software, developing and maintaining standardized desktop and laptop images, and building and deploying desktops and laptops using imaging software. The analyst will utilize a work order ticketing system to manage operational tasks, provide troubleshooting and support for desktop hardware and software (including installation, configuration, upgrades, repairs, and disposal), and maintain printers, projectors, and other peripheral technology. The role also includes supporting company meetings and events with IT equipment setup and operation, assisting users with software procurement, and providing coaching on best practices for hardware and software usage. Additionally, the analyst will assist with the implementation of new software and major software upgrades, and complete quarterly training as defined by their supervisor. Other duties as necessary will also be performed.

Requirements

• Associates degree in a related field.
• Proficient in MS Office: Outlook, Word, and Excel.
• Must be highly customer focused and service oriented.
• Must have good attention to detail and high analytical problem solving abilities.

Nice To Haves

• Previous experience in a Desktop Support Analyst position preferred.

Responsibilities

• Track and manage hardware and software, including asset inventory.
• Develop and maintain standardized desktop and laptop images.
• Build and deploy desktops and laptops as required using imaging software.
• Effectively utilize work order ticketing system to manage operational tasks.
• Provide desktop hardware and software troubleshooting and support, including but not limited to: Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal.
• Maintain printers, projectors and other peripheral technology.
• Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
• Provide user assistance in the specification and procurement of new software.
• Provide user assistance and coaching in the best practice use of existing software and hardware.
• Assist with implementation of new software and major software upgrades.
• Complete quarterly training as defined by supervisor.
• Perform other duties as necessary.

Benefits

• Company-paid dental (with optional add-ons for yourself and dependents)
• Subsidized medical (or medical opt-out bonus if covered elsewhere)
• Voluntary vision coverage
• Paid Time Off accruing from day one
• Holidays
• Paid parental leave
• Annual volunteer time
• Eligibility for quarterly bonuses of up to 12.5% of gross earnings when targets are met.
• 401(k)
• Opportunities for profit-sharing
• Skills advancement through our Educational Center, training programs, and tuition reimbursement.
• On-site fitness centers
• Basketball/squash courts
• Walking trails
• Wellness classes
• Chiropractic care
• Events, social gatherings, and quarterly catered luncheons.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree