Desktop Services Technician

Travel + Leisure Co.•Orlando, FL

2d•Onsite

About The Position

The Desktop Services Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Services Technician will also be responsible for the successful completion of Desktop related projects under supervision. This will be an onsite position in the Orlando office Monday - Friday.

Requirements

Associate degree required
Strong Technical acumen on Desktop and/or Application technologies
Excellent interpersonal, written and oral communication skills
Basic understanding of information technology security principles.
Basic understanding of ITIL / ITSM processes and procedures.
Windows 10/11 administration: Installation, configuration, updates, drivers, etc
macOS familiarity
Microsoft Office 365
Intune
TCP/IP basics: IP addressing, DNS, DHCP, general connectivity troubleshooting
PC hardware troubleshooting
Printer setup and break/fix
Mobile device basics (iOS and Android)
Active Directory basics: Password resets, group membership, etc
Remote Desktop tools (i.e. Bomgar, TeamViewer, etc)
Basic virtualization knowledge (Azure Virtual Desktop, Citrix, etc)
Basic Cloud fundamentals
2 years’ experience within the Information Technology field
Experience with Mobile Device Management (MDM) platforms such as Intune and Jamf

Nice To Haves

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Monitor the internal ticket systems and complete basic support requests for PC build and deployments (30% time)
Perform installations, moves, adds and changes (IMAC) to meet customer needs (15% time)
Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement (10% time)
Support the in-house Desktop Services team with basic requests (i.e. replacing cables, setting up projectors, moving computers, etc. (15% time)
Complete any other tasks as requested by the team supervisor or senior member of staff (10% time)
Participate in on-call rotation to ensure support coverage for emergency situations, where applicable (10% time)
Must be able to push, physically handle, and lift objects up to approximately 50 lbs. (5% time)
Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment (5% time)

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program