Desktop/Service Desk Support

S R INTERNATIONAL INC • Harrisburg, PA

1d • Onsite

About The Position

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) including deployment, configuration, and troubleshooting. The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Requirements

• Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
• Develop, test, maintain PC images.
• Experience supporting PC’s in a large domain environment
• Install and configure PC hardware and peripherals.
• Repair PC’s by replacing hard drives, motherboards, memory, etc.
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
• Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)
• Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• Experience integrating Macintosh systems into an Active Directory Domain environment.

Nice To Haves

• Scripting with VBS and PowerShell
• Configuration Management Console queries and reporting.

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed