Desktop Support Engineer

Germain Motor Company•Columbus, OH

6d•Onsite

About The Position

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Desktop Support Engineer , you will provide hands-on technical support for our Columbus-area dealerships and assists other rooftops via remote ticket support when local demand allows. This role focuses on resolving day-to-day user issues, provisioning devices and accounts for new hires, and keeping dealership operations running smoothly.

Requirements

2+ years of desktop support / help desk experience (or equivalent).
Strong Windows troubleshooting skills (hardware, drivers, profiles, performance, printing).
Experience supporting Microsoft 365 and common endpoint/access workflows (passwords, MFA).
Working knowledge of basic networking concepts (DHCP/DNS, Wi-Fi troubleshooting) and printer networking.
Clear communicator with strong customer service instincts; able to support non-technical users in a high-up time environment.
Full-time, on-site in Columbus dealerships.
Monthly travel to Louisville or Ann Arbor.
Ability to lift and move IT equipment up to ~50 lbs (PCs, monitors, printers).
Occasional early/late coverage during outages or critical operational needs.

Nice To Haves

Experience with Intune/Autopilot and Entra ID (Azure AD) concepts.
Familiarity with Conditional Access and endpoint protection tooling (e.g., Defender).
Basic PowerShell for repeatable troubleshooting tasks.
Dealership, retail, or other operationally critical IT experience.
Experience supporting automotive dealership platforms, including DMS and CRM systems (e.g., CDK, Reynolds & Reynolds, Tekion), and coordinating access/troubleshooting with vendor support as needed.

Responsibilities

Provide on-site support for Sales, Service, Parts, F&I, Accounting, and administrative teams.
Troubleshoot Windows 10/11, printers/scanners, browsers, Microsoft 365 apps (Outlook, Teams, OneDrive), and dealership applications.
Resolve and document help desk tickets; prioritize based on operational impact (e.g., service drive down, F&I outage, access issues).
Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment, standard apps, updates).
Deliver a white-glove onboarding experience: device ready, access working, core apps configured before day one.
Support identity/access issues (password resets, MFA enrollment, conditional access prompts) following established processes.
Perform basic connectivity troubleshooting (wired/wireless) and escalate network changes as needed (office moves, device swaps, new drops/ports, Wi-Fi coverage issues), then confirm completion with end users.
Create/update simple documentation and known fixes to reduce repeat issues and improve consistency.