Desktop Management- Windows operating system

NTT DATA Services•Fairview, OR

3d•$27 - $34•Onsite

About The Position

NTT DATA is seeking a Desktop Management- Windows operating system professional to join their team in Fairview, Oregon. This role involves providing onsite technical support to end-users, troubleshooting issues, performing system upgrades, and ensuring user satisfaction with IT support. The technician will be responsible for owning issues through to resolution and may make policy recommendations. The work is predominantly routine but may require independent judgment for non-routine matters. The role may also involve responding to calls after normal business hours and updating/resolving tickets to meet service levels.

Requirements

5+ years desktop Support experience including: Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
High School Diploma or equivalent.

Nice To Haves

Undergraduate degree or some college coursework preferred.

Responsibilities

Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
Provides onsite technical support for end users through tickets for issues at the client site.
Provides IT support and customer services to ensure users are satisfied with their IT support experience.
Owns issues through resolution.
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
May respond to calls after normal business hours per leader instructions.
Update and resolve tickets in a timely manner to achieve Service Levels.
Identifies potential issues that could adversely impact end user experience and takes corrective action.