Desktop/Helpdesk Specialist

Expleo • Aurora, CO

11d • Onsite

About The Position

Trissential is hiring a Desktop/Helpdesk Specialist to join our client’s onsite IT support team in Denver, Colorado. This is a highly visible, fast-paced, and physical role where you’ll be the go-to person keeping devices, systems, and end users productive. If you enjoy deskside support, working with hardware, and being active throughout your day, this role was built for you.

Requirements

• 5–7 years of experience in helpdesk, deskside, or field support roles (flexible for strong candidates)
• Strong customer service and communication skills in an internal-facing environment
• Hands-on experience imaging, configuring, and deploying end-user devices
• Solid time management skills in a structured, schedule-driven role
• Ability to perform physical, onsite work throughout the day
• High school diploma or equivalent required

Nice To Haves

• Experience with SCCM and/or Microsoft Intune
• Prior ServiceNow ticketing experience
• iOS device support experience (preferred due to upcoming field device transitions)
• Experience supporting multiple locations or field-based users
• Relevant IT certifications (CompTIA A+, ITIL, Microsoft) are a plus but not required

Responsibilities

• Provide onsite deskside IT support including device imaging, configuration, deployment, and refreshes
• Respond to incident and request tickets routed through ServiceNow
• Prepare and stage laptops, desktops, and field devices proactively throughout the day
• Support walk-up requests at onsite service centers
• Perform hands-on troubleshooting for hardware, software, and connectivity issues
• Assist with inventory management, asset tracking, and device counts
• Travel locally to support multiple client locations as needed
• Maintain a schedule-driven workflow aligned to appointments and operational needs

Benefits

• Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off
• Exposure to Enterprise IT Tools and Processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED