Desktop Engineer

Arizona Department of Administration • Phoenix, AZ

2d • Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Systems Administrator Senior (Desktop Engineer). This role supports the Desktop Engineering Team by maintaining reliable IT services, resolving complex technical issues, and troubleshooting incidents to resolution. The position involves resolving complex service problems, conducting routine analysis, identifying and characterizing incidents, and effectively troubleshooting them to completion. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Knowledge of administration and operations of production systems in a large-scale environment.
• Knowledge of Agile implementation frameworks.
• Knowledge of system administration with non-cloud and cloud-base solutions.
• Intermediate Scripting of WMI Queries, RegEx, Powershell, or VBScript.
• Knowledge of Tanium.
• Foundational knowledge of Microsoft.
• Knowledge of Endpoint Configuration Manager (SCCM).
• Knowledge of Microsoft Intune.
• Knowledge of Microsoft Windows performance monitoring, troubleshooting and networking technologies.
• Knowledge of Google applications.
• Skill in customer service.
• Skill in mentoring.
• Skill in documentation.
• Skill in organization and coordination.
• Skill in working collaboratively in teams and across organizations.
• Excellent interpersonal, written and oral communication skills.
• Excellent problem determination, troubleshooting and problem-solving skills.
• Ability to build strong relationships inside and outside the organization.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.
• Ability to ensure continuous improvement.
• Ability to install and repair Google hardware and software.
• Ability to perform advanced design, maintenance and repair of Google services and hardware.
• Ability to remain open to others' ideas and potential solutions to problems.
• Ability to use time efficiently.
• Ability to participate in reviews of assigned and completed tasks.
• Ability to provide relevant metrics as needed.
• Driver’s License Requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience).

Nice To Haves

• Microsoft Intune Experience or Tanium Experience.

Responsibilities

• Development and deployment of security patches to address IT threats to operational security.
• Works closely with other teams to find the best way to address emergent and ongoing threats to the overall environment and address issues related to tech debt.
• Support and maintenance of tools used for bare metal imaging including Tanium provision and separate scripting. Includes monthly updates of drivers and security updates as well as testing of new configurations to meet division specific needs.
• Standard endpoint configuration duties including but not limited to patch management, scheduled software deployment, ad hoc software pushes, registry manipulation, Group Policy Objects/Local Policy Objects (GPO/LPO) changes in response to identified vulnerabilities.
• Deployment of enterprise software including Microsoft, but not limited to third-party and in-house applications targeting desktops, servers, mobile (Apple /Android).
• Supports the Tanium solution service delivery to the entire agency.
• Conducts daily health-checks on assigned accounts.
• Documents Tanium processes and procedures and implements best practices.
• Participates in the local Change Control Board.
• Performs after action and root cause reporting as necessary.
• Coordinates with agency Operations teams to minimize gaps in Tanium data reporting.
• Cross trains with other members of the Desktop Engineering team to assist with and backup roles inside the Desktop Engineering team. Including Tanium, Microsoft SCCM, Absolute, Bomgar, and other IT Endpoint / Infrastructure applications.
• Monitors IT Service Management (ITSM) ticketing system for incoming requests and incidents.
• Alerts team members about recurring problems.
• Creates and modifies documentation of issue resolutions within Knowledge Base.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Remote work schedule option
• Arizona State Retirement System (ASRS) defined benefit plan
• Voluntary deferred compensation program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior