SCCM Engineer

NTT DATA Services•Batavia, IL

7d•$91,872 - $137,808•Onsite

About The Position

NTT DATA is providing Managed Services support in the areas of desktop and asset management for our client based in Batavia, IL. This position is for a Desktop Engineer who will be responsible for the customers SCCM Environment, desktop imaging of Windows 10/11 laptops, desktop, and virtual desktops and MacBook’s. Desktop Engineer will also be responsible for conducting vulnerability management review and remediation activities in accordance with directorate guidance and policies.

Requirements

Undergraduate degree
Minimum 5 years of experience managing client infrastructure and assets including desktops, tablets, and mobile phone.
Minimum 3 year of experience in Powershell ADT & Scripting
Minimum 5 years of Information Technology experience in technical solution design, Windows desktops, MacOS desktops, Citrix Workspace and/or other virtualization solution

Nice To Haves

Proven reporting experience and capabilities in ServiceNow or similar ITSM system
IT Certifications: MCITP, MCSA, MCA, RedHat, Linux, or equivalent
DoD 8140 Security Certification; COMPTIA IT certification (A+, Net+, Linux+ etc….)
Experience in supporting hybrid cloud environment

Responsibilities

Deploying, creating, and maintaining client desktop images, configuration, software distribution, and patching.
Extensive knowledge of software packages used in images for endpoint security, basic operations, productivity and management e.g. McAfee, Symantec, O365, RDP.
Strong troubleshooting capabilities to develop and continuously refine processes to improve endpoint functionality and stability
Ensure that the network and connectivity issues are clearly identified and fixed
Develop enhanced production monitoring and additional capabilities
Ensure that the desktops, mobile devices, tablets, and BYOD devices are updated with latest patches, ensuring security and latest features to be available
Manage project deliverables and support services such that all the SLA's are met for every measuring period
Ensure contractual deliverables are provided and performance SLA’s are achieved
Responsible for providing Tier III support to internal customers by processing incidents and service requests that arrive at the technical help desk
Use ServiceNow to track, record, and maintain all Incidents and Change requests while maintaining internal and customer facing documentation in the Knowledge Base
Knowledgeable and have used vulnerability management tools such as Tenable SC and is able to interpret vulnerability management output/scan results and develop remediation activities to be presented to change management and cyber teams.