Desktop Engineer - macOS

Computer World Services•Morrisville, NC

About The Position

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer â macOS who is responsible for engineering, configuring, and maintaining Apple macOS-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for macOS endpoints. The position ensures reliable, secure, and efficient operation of macOS systems, supports enterprise applications, and provides technical expertise to enhance system performance and user experience. The Desktop Engineer serves as a key technical resource supporting end users and IT operations teams.

Requirements

Advanced knowledge of macOS operating systems and Apple hardware
Experience with endpoint management and mobile device management (MDM) tools
Strong understanding of system administration, configuration management, and automation
Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)
Ability to optimize system performance and conduct capacity planning
Strong analytical and troubleshooting skills
Excellent communication and customer service skills
Bachelorâs degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of experience in desktop engineering, system administration, or enterprise IT support
Experience supporting macOS in enterprise environments
Experience with macOS endpoint management tools (e.g., JAMF, Intune)
Applicants must be able to obtain a Public Trust clearance

Nice To Haves

Experience with scripting (e.g., Bash, Python)
Experience in federal or government IT environments
Apple certifications (e.g., Apple Certified Support Professional â ACSP, JAMF certifications)
ITIL certification preferred.

Responsibilities

Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.
Engineer, build, and maintain standardized macOS images, configurations, and profiles.
Optimize system performance, resource utilization, and endpoint stability.
Conduct system capacity analysis and planning for macOS environments.
Implement and maintain system configurations in accordance with organizational standards and policies.
Provide Tier 3 support for complex macOS system issues.
Troubleshoot advanced hardware, software, operating system, and performance issues.
Support enterprise applications and integrations within macOS environments.
Perform root cause analysis and implement long-term solutions for recurring issues.
Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).
Develop and maintain deployment workflows, automation scripts, and configuration profiles.
Manage patching, updates, and compliance baselines for macOS endpoints.
Ensure endpoint compliance with security policies and organizational standards.
Support application packaging, testing, and deployment for macOS systems.
Provide assistance to users in accessing and effectively using business systems on macOS devices.
Support identity and access management processes (e.g., Active Directory, Azure AD integration).
Ensure proper configuration of user environments, permissions, and security settings.
Collaborate with support teams to improve user experience and system usability.
Monitor system performance, logs, and alerts to ensure optimal operation.
Perform proactive maintenance, including patching, updates, and system health checks.
Support backup, recovery, and endpoint security measures as required.
Ensure compliance with IT security policies, standards, and regulatory requirements.
Develop and maintain documentation for system configurations, processes, and procedures.
Document engineering standards, deployment methods, and troubleshooting guides.
Prepare reports related to system performance, utilization, and capacity planning.
Ensure adherence to change management and configuration management processes.
Work closely with system administrators, network engineers, security teams, and Help Desk staff.
Support enterprise deployments, upgrades, and infrastructure initiatives.
Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
Participate in continuous improvement initiatives and technology evaluations.