Desktop Support Engineer

Wingstop

19h•Onsite

About The Position

The Desktop Support Engineer will provide technical assistance to our end users, manage our corporate device imaging solution, and administer our Intune and MDM infrastructure. The Desktop Support Engineer will also manage application licenses, GPOs, and do remote troubleshooting for users who work remotely. This role involves overseeing and managing our corporate endpoint device infrastructure to ensure all patching, end-user backups, and software upgrade procedures are done on time and follow the company’s change management processes, policies and standards. As a Desktop Support Engineer, you will be responsible for improving and maintaining the corporate imaging and end point device management solutions. You will have the opportunity to contribute to our end user device technology roadmap, identify and implement process improvements and provide technical expertise on end user computing platforms.

Requirements

B.S. degree in a computer science, information systems, computer related discipline and or 3+ years proven work experience in a Desktop Support Engineering role.
Windows and Apple OS Expertise
Team Player with proven communication, organizational, and relationship management skills.
Self-motivated, with keen attention to detail and excellent judgment skills.
Ability to write and present articulated documentation and processes.
Excellent problem-solving and troubleshooting skills
Strong technical knowledge of Intune, and GPOs

Nice To Haves

Microsoft or other industry related certifications are a plus.

Responsibilities

Develop and maintain a standardized corporate device image solution
Package and deploy corporate applications and manage application upgrades
Perform quality reviews of automated updates and deployment processes
Maintain test, UAT, and production deployment environments
Manage application databases and update the CMDB accordingly
Oversee application license reporting and true-up requirements
Deploy and manage Group Policy Objects (GPOs)
Administer and manage corporate Intune and MDM infrastructure
Install, test, and certify OS service packs, patches, hotfixes, and upgrades (Windows and Apple)
Evaluate hardware and benchmark platform performance regularly
Configure and deploy endpoint security patches and feature updates
Provide remote troubleshooting support for end users
Manage hardware repairs and maintain device inventory
Oversee data cleanup and secure disposal of IT assets
Coordinate with internal stakeholders and third-party vendors for break-fix support
Create and maintain standard operating procedures (SOPs) and support documentation
Track and manage documentation updates through revision control processes
Respond to critical incidents and alerts to support business-critical systems and users

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room