Desktop Endpoint Specialist

Halvik • Boulder, CO

2d • Onsite

About The Position

Halvik is seeking a candidate to provide technical and administrative support for the administration of a customer's network and infrastructure, ensuring system performance, availability, and security. The candidate also will provide end user desktop support to ensure system performance and connectivity. This role in on-site in Boulder, CO daily M-F.

Requirements

• AA/AS degree (or equivalent).
• Minimum 6 years of experience supporting endpoint management, enterprise mobility, systems administration, or related enterprise IT environments.
• Proven ability to troubleshoot and manage hardware, software, and administrative problems; as well as installing and configuring hardware, software, and mobile applications.
• Working knowledge of JAMF Pro application for MAC devices.
• Hands-on experience administering Microsoft Intune for mobile-device management.
• Demonstrated hands-on experience managing Apple iOS and Android devices in a mobile device management environment.
• Must be able to obtain and maintain Public Trust security clearance.

Nice To Haves

• ITIL v3 or 4 Certification
• Microsoft 365 Certified: Endpoint Administrator Associate
• Demonstrated success supporting Federal contracts.
• Strong technical analysis and troubleshooting capability and skills; ability to escalate complex issues; strong technical documentation skills.
• Strong analytical, written, and verbal communication skills, with the ability to translate technical risks and content into terms suitable for executive and government stakeholders.
• Ability to work collaboratively with others and contribute to a team environment.

Responsibilities

• Desktop support for end users, including laptop configuration and deployment, as well as mobile device configuration and deployment.
• Software license management.
• Troubleshooting end user technical and connectivity issues.
• Deployment of applications using BigFix, Microsoft Intune and Company Portal on iOS devices
• Endpoints vulnerabilities management using security tools.
• MAC devices management and support.
• Installation, configuration, and maintenance of local and network printers.
• Windows desktop support activities, including personal productivity software.
• Support and maintenance of Windows laptops, including productivity software and full disk encryption using BitLocker or other approved products.
• Apple, Android, and mobile device administration.
• Email provisioning and support.

Benefits

• Company-supported medical, dental, vision, life, STD, and LTD insurance
• Benefits include 11 federal holidays and PTO
• Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
• 401(k) with company matching
• Flexible Spending Accounts for commuter, medical, and dependent care expenses
• Tuition Assistance
• Charitable Contribution matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree