Desktop/End User Support Technician

Humana • Arlington, TX

20h • $53,100 - $72,500 • Hybrid

About The Position

The Desktop/End User Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Desktop/End User Support Technician researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Requirements

• 2 or more years experience as a Desktop/End User Support Engineer
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
• Experienced responding to escalated telephone, email and on line requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Bachelor's Degree in Computer Science

Responsibilities

• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Provides customer service and end-user training.
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment.
• Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams.
• Responds to escalated telephone, email and on line requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level