Desktop Device & Engineering (DDE) Technical Staff (VA ESOM)

Kentro • Remote,

5d • Remote

About The Position

The Desktop Device & Engineering (DDE) Technical Staff plays a critical role in supporting the enterprise endpoint engineering ecosystem within a large-scale, fast-paced federal IT environment. Operating as a flexible engineering support resource across multiple workstreams, this role contributes to the successful delivery, sustainment, and operational readiness of enterprise endpoint technologies that support the agency’s mission. Working as part of a multi-contractor, agency-led delivery team, the DDE Technical Staff supports packaging, testing, deployment, configuration validation, and operational engineering activities across the Endpoint Engineering (EE) workflow. This role collaborates closely with endpoint engineering, infrastructure, networking, security, and operational support teams to help maintain a secure, stable, scalable, and standardized endpoint environment. The Desktop Device & Engineering (DDE) Technical Staff supports enterprise endpoint engineering activities within a multi-contractor, agency-led delivery environment. This role contributes to packaging, testing, deployment, and operational support efforts across the Endpoint Engineering (EE) workflow while helping maintain a secure, standardized, and operationally effective endpoint environment. Team members participate in scrum ceremonies, baseline working sessions, technical collaboration forums, deployment activities, and other engineering initiatives as needed. The role requires the ability to operate across multiple workstreams, support cross-functional engineering efforts, and adapt to evolving operational priorities within a fast-paced enterprise environment. The ideal candidate is adaptable, technically versatile, and comfortable operating across multiple engineering initiatives simultaneously while supporting evolving operational priorities in a highly collaborative environment.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related technical field.
• Minimum of 5 years of experience supporting enterprise IT, endpoint engineering, desktop engineering, systems administration, or related technical environments.
• Experience supporting endpoint deployment, packaging, testing, or operational engineering activities in enterprise environments.
• Familiarity with enterprise endpoint management technologies such as Microsoft Intune, MECM/SCCM, JAMF, or similar platforms.
• Understanding of endpoint configuration management, deployment processes, and enterprise operational support practices.
• Experience working within collaborative technical teams and participating in Agile or Scrum-based delivery environments.
• Strong troubleshooting, communication, and organizational skills.
• Ability to support multiple concurrent initiatives within a fast-paced operational environment.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• Experience supporting large-scale federal or enterprise IT environments.
• Familiarity with endpoint security, compliance, or device management practices.
• Exposure to enterprise deployment automation, scripting, or operational reporting tools.
• Experience supporting cross-functional engineering or infrastructure initiatives.
• Industry certifications such as CompTIA Security+, Microsoft, JAMF, or related certifications are preferred.

Responsibilities

• Support application packaging, deployment, and endpoint engineering activities across the enterprise environment.
• Assist with testing, validation, configuration management, and deployment readiness activities for endpoint configurations, applications, patches, and device-related solutions.
• Participate in scrum ceremonies, working sessions, operational meetings, and technical collaboration forums.
• Assist with troubleshooting endpoint-related issues and support operational sustainment and engineering activities as needed.
• Coordinate with endpoint engineering, infrastructure, networking, security, and support teams to help ensure successful implementation efforts.
• Support documentation efforts related to testing procedures, deployment activities, technical configurations, and operational processes.
• Contribute to maintaining secure, stable, and standardized endpoint operations across the environment.
• Support ongoing engineering initiatives within the Desktop Device & Engineering organization, including efforts related to Intune security policies, deployment activities, sustainment, and troubleshooting.
• Function as a versatile contributor capable of adapting to shifting priorities and supporting multiple engineering workstreams as operational needs evolve.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development
• flexibility for you to take a course, complete a certification, or other professional growth and networking
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• host and attend charity galas/events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level