Desktop Analyst
About The Position
The Desktop Analyst is responsible for delivering comprehensive technical support to end users within our organization. This role ensures the reliability and optimal performance of all end-user devices by managing installation, configuration, troubleshooting, repair, maintenance, and upgrades. The Desktop Analyst proactively addresses and resolves hardware, software, and connectivity issues through onsite visits, remote sessions, phone, or chat support. By providing timely, clear, and effective solutions, this position plays a critical role in maintaining productivity and a positive user experience within the organization.
Requirements
- College diploma or university degree in the field of computer science and/or 2 or years equivalent work experience
- Certifications in Microsoft and Cisco products an asset
- Excellent technical knowledge of computer hardware, peripherals and components
- Hands-on troubleshooting experience
- Good to excellent working knowledge of networking, operating systems and standards
- Able to read and understand technical manuals, procedural documentation, and OEM guides
Responsibilities
- Respond to technical support requests and prioritize them
- Analyze issues to find causes, solutions, and trends
- Support installation and maintenance of equipment or software
- Advise on effective technology use
- Coordinate with external organizations on technical and software matters
- Create and maintain documentation
- Follow and help define standard procedures and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
