Desktop Administrator L1

Wipro•Atlanta, GA

7h•Onsite

About The Position

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. This role supports technology refresh initiatives and manages assets throughout the deployment lifecycle, including maintaining accurate asset inventory records, updating ticket notes and asset status in ServiceNow, processing devices through break/fix and refresh workflows, preparing devices for shipment, coordinating shipping activities, organizing staging areas, conducting inventory audits, and adhering to security, quality, and operational compliance requirements. The role also supports cross-functional operational activities and special projects.

Requirements

Break/fix and refresh workflow processing
Inventory management
Asset tracking
ServiceNow updates
Device preparation, packaging, shipping, and shipment tracking
Experience with inventory management, asset tracking, or technology deployment operations.
Knowledge of ServiceNow or similar asset management platforms preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a high-volume environment.
Effective communication and teamwork skills.
Experience with shipping, receiving, and packaging processes preferred.
Ability to lift and move equipment weighing up to 50 lbs.
Ability to perform frequent packaging, staging, and material-handling activities.
English (Read, Write, Speak)
Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.
Update ticket notes, work logs, and asset status in ServiceNow and operational systems.
Process devices according to established break/fix and technology refresh procedures.
Verify asset information, accessories, and documentation before shipment.
Package and ship devices at scale using approved handling processes.
Coordinate shipping activities and maintain accurate shipment tracking records.
Organize incoming and outgoing staging areas.
Conduct inventory audits and reconciliation while following security, quality, and operational requirements.
Accuracy in asset, inventory, ticket, and shipment records.
Ability to manage high-volume break/fix, refresh, packaging, and shipping work.
Organization, staging control, and attention to detail.
Security and quality compliance, teamwork, and reliability.
Desktop Support

Nice To Haves

A+
Dell WPD Technician preferred
Organization, attention to detail, communication, and teamwork.

Responsibilities

Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.
Support technology refresh initiatives and manage assets throughout the deployment lifecycle.
Maintain accurate asset inventory records and ensure asset data integrity.
Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.
Process devices through break/fix and refresh workflows according to established procedures.
Prepare devices for shipment by verifying asset information, accessories, and documentation.
Package and ship large volumes of devices for deployment.
Coordinate shipping activities and maintain shipment tracking records.
Organize and manage staging areas for incoming and outgoing assets.
Conduct inventory audits and reconciliation activities as needed.
Adhere to security, quality, and operational compliance requirements.
Support cross-functional operational activities and special projects as assigned.