Deskside Technician

Titan Technologies Career•Derwood, MD

3d•Onsite

About The Position

Titan Technologies has an upcoming opportunity for a Deskside Technician. We are seeking an experienced technician, with a strong understanding of Windows OS and compatible hardware. The successful candidate will provide second-tier support to end users for PC OS, applications, and hardware. Possess and apply expertise on multiple complex work assignments. Provide break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices.

Requirements

Professional, great customer service, and strong communication skills
Reliable transportation to get to and from work (car) with occasional travel during the day (will be reimbursed for mileage)
Ability to work independently with minimal supervision
Expert in demonstrating proficiency in a wide range of IT technologies
Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems
Experience in producing documentation for IT projects
Excellent communication skills (written and verbal) required.
High School Diploma or GED
A+ Certification
Experience providing end user support and working with a ticketing system
Experience troubleshooting extensively in Microsoft Office Suite
Experience troubleshooting extensively in Microsoft Operating Systems
Experience troubleshooting extensively in Microsoft Domain environments

Nice To Haves

CompTIA Security + Certification
CompTIA Network + Certification
A familiarity with Cisco networking devices
Aruba wireless networks
Ability to communicate using a variety of workgroup tools including Visio, Project, and PowerPoint.
Windows 11 Certifications

Responsibilities

Troubleshoot OS issues including Windows 7, Vista, 8.1, 10, 11, and MAC OSX.
Lead Incident Response cases to closure with full documentation including lessons learned debrief.
Ensure all tickets (Incidents, Service Requests, and Changes) are addressed, documented, and closed within the appropriate Service Level Agreements.
Installs, configures, and maintains hardware, software, and peripherals, including drivers, patches, and updates.
Provides support of end-user software applications and operating systems.
Assists users with hardware problems related to desktops, laptops, printers, telephones, and peripherals.
Provides organization and maintenance of equipment inventory and storage.
Troubleshoots and maintains engineering and design software packages.
Performs computer and phone moves, additions, and changes as they are submitted by Managers.
Some system administration, such as set up and maintain data backups; restore files/folders from backup; and plan, configure, and manage enterprise software that is used to update, configure, or manage end-user systems.
Assists in the design and maintenance of documentation and disaster recovery plans.
Assists in conducting end-user training.
Notifies IT management of emergency situations.
Provides backup to the IT Manager.
Possesses a developing understanding of his/her capabilities and work commitments and is able to provide estimates/schedule for work deliverables.