Deskside Technician – Rapid Response

R1•Southfield, MI

1d•Onsite

About The Position

The Deskside Technician – Rapid Response team is the go-to group for escalations, special projects, and high-priority support across the organization. You'll own the full lifecycle of deskside support: resolving escalated issues, managing hardware inventory, and ensuring asset data accuracy. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

Requirements

4–7+ years of technical support experience
Strong desktop support skills across Windows and Mac environments
Experience with a range of hardware: desktops, notebooks, printers, monitors, cabling, and peripherals
Proficiency with Microsoft Office, remote support tools (e.g., Teams), and ticketing/tracking systems
Experience with Microsoft Intune (Endpoint Management, Group Membership, Recovery Key management)
Basic Windows administration experience preferred (Active Directory, file/folder permissions, Exchange distribution lists)
Experience managing and tracking hardware assets
Self-motivated and resourceful — you research and troubleshoot before escalating
Strong communicator who can support a variety of users with professionalism and patience
Comfortable working independently in a fast-paced, shifting-priority environment
Takes ownership of their work and follows through without needing to be reminded

Responsibilities

Resolve escalated hardware, software, and network support requests from internal users
Install, configure, and troubleshoot desktops, laptops, peripherals, and related systems (Windows/Mac)
Image and re-image workstations as needed
Support M&A onboarding activities and ad hoc project work
Process incoming hardware inventory within designated time windows
Track inventory stock levels and reconcile data discrepancies in the asset management system
Document issues, resolutions, and processes to maintain team knowledge and consistency
Provide support to fellow team members on complex or escalated issues
Coordinate small team projects as needed