Deskside Technician II

Stefanini Group•Houston, TX

5d•Onsite

About The Position

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Requirements

+2 years corporate deskside support or equivalent experience
Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
Excellent troubleshooting capability
Ability to maintain composure while handling challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Physical presence at a Stefanini or Client location during shift
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Provide Windows 11, Microsoft Office/365 suite, and hardware support, onsite in a corporate environment
Stage, provision, and deploying IT systems to end users
Diagnose, troubleshoot, and implement fixes for a variety of technologies
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles and Best Business Practices
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
White glove support
Inventory management of IT assets including asset auditing
Other duties as assigned