Deskside Technician II

Stefanini Group•Homestead, FL

22h•Onsite

About The Position

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. This role involves supporting IT equipment in a large corporate environment, providing desktop/laptop tech support for both Mac and PC, and supporting mobile devices, printers, scanners, wireless, VPN, etc. The technician will also handle IMAC Support (IT equipment Install/Move/Add/Change), maintain repairs, spare parts, and components, research and troubleshoot problems, and maintain system configurations and documentation. Responsibilities include tracking and resolving customer incidents and requests through the client's ticketing tool, troubleshooting and resolving hardware and software issues for Windows devices, and performing backup, restoration, and migration of user data. The role also involves Smart Hands support for networking, server, and telecommunications technologies, printer and peripheral device support, and inventory management of IT assets, including asset auditing. The technician will need to research and follow appropriate KB articles, perform various other tasks associated with desk-side services, and may need to provide support at other client locations. The work schedule is for 1st Shift, a 4-day, 10-hour shift (Friday - Monday, 9 AM - 7:30 PM).

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware
Able to always uphold a positive attitude, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenges, rapid-response user support
Proven ability to balance, prioritize, and organize multiple tasks

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Supporting IT equipment in a large corporate environment
Desktop/laptop tech support (Mac and PC)
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands supports networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets, including asset auditing
Ability to research and follow appropriate KB articles
Various other tasks associated with desk-side services
May need to be available to provide support at other client locations as needed
Other duties as assigned