Deskside Technician II - Migration

Stefanini Group • Raleigh, NC

13h • Onsite

About The Position

Stefanini Group is looking for a Deskside Technician II - Migration for a globally recognized company. Stefanini will provide Onsite field technicians to support the following Atlas migration activities as staff augmentation resources. This role focuses on providing onsite field services to support migration and post-migration activities, ensuring users' issues are resolved, documented, and escalated swiftly. Migration activities include device intake, device wiping, device imaging, and deployment. Post migration activities include participating in training sessions and acting as in-room troubleshooters. This role also involves floorwalking, visiting users' desks to address issues and working closely with onsite teams and project leads to document issues and trends.

Requirements

• Experience supporting Okta, Active Directory, ServiceNow, and other specified tools at an L2+ level.
• Experience with Microsoft Office Suite and Exchange.
• Knowledge of Intune, JAMF, and JAMF Connect.
• Ability to support iOS, Mac OS, and Windows OS.
• Strong customer support skills and problem-solving abilities.
• Strong attention to detail.
• Exceptional communication skills.

Responsibilities

• Provide deskside support for Atlas migration activities.
• Troubleshoot and resolve technical issues related to Okta, Active Directory, ServiceNow, and more.
• Assist with endpoint management and support for various operating systems.
• Deliver exceptional customer support and service.
• Collaborate with team members to ensure smooth migration processes.
• Document issues and trends and escalation to subject matter experts as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed