Deskside Technician II - Bilingual Portuguese / English

Stefanini Group•Lake Wales, FL

4d•Remote

About The Position

Stefanini Group is looking for a Bilingual Deskside Technician - Portuguese for a globally recognized company! This role involves providing technical support to customers in English and Portuguese, troubleshooting hardware and software issues, documenting interactions, collaborating with team members, and ensuring customer satisfaction. The position offers the advantage of utilizing language skills daily, exposure to diverse technical challenges, remote work flexibility, and continuous learning opportunities.

Requirements

Fluency in reading, writing, speaking, & understanding English, and Portuguese.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities over the phone, chat, & email.
Proficiency in using helpdesk software and remote desktop tools such as Remote Desktop Connection, VPN's, MS Office 365, ETC.
Ability to work independently and prioritize tasks effectively.
3+ years of related experience.
Effective communication skills.
Excellent customer service skills.
Ability to work in a team environment as well as independently.
Proven ability to remain flexible in a changing environment.
Knowledgeable of the information being trained, and committed to stay current of any evolving technologies.

Nice To Haves

Bachelor's degree or equivalent work experience preferred.

Responsibilities

Providing technical support to customers in English, and Portuguese.
Troubleshooting hardware and software issues.
Accurately & thoroughly documenting customer interactions and solutions.
Collaborating with team members to resolve complex problems via MS teams, Outlook, and VOIP.
Ensuring customer satisfaction through effective communication.
Deskside support (software)
Smart hands break/fix on end user devices