Deskside Technician I (Contract Talent)
About The Position
Robert Half is seeking a Deskside Technician I who will provide support for corporate users. They install, repair, and perform preventive maintenance on, and supply, and inventory personal computers and related equipment. They work with technical support and other IT teams to detect and rectify system performance problems that affect the productivity of corporate users. Typically, they identify areas for improvement and coordinate the deployment of technology solutions. In some locations, they may be responsible for modifying, repairing, and conducting preventative maintenance on other IT equipment and related systems. They may set up, coordinate, and monitor the operation of IT equipment associated with a data center. They perform other troubleshooting activities as required.
Requirements
- High School diploma.
- Prefer recent experience supporting windows and Mac OS based PC’s.
Nice To Haves
- A+ and/or CNA certification desired.
Responsibilities
- Install, upgrade, and support Robert Half Windows PCs and laptops using approved applications and corporate scripts.
- Provide basic software support for Microsoft Office suite.
- Provide installation and troubleshooting documentation.
- Use ticketing system to respond to technical support issues and logs information regarding requests and support activities that have minimal customer interaction.
- Wiping/re-imaging equipment to prep for inventory, hot swaps/repairs, phone deployments, pickup of equipment from termination requests, keyboard/mouse replacement.
- Contact vendors to request warranty service for supported equipment i.e., monitors, PCs, laptops.
Benefits
- medical
- vision
- dental
- life insurance
- disability insurance
- 401(k) plan
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
