Deskside Support Technicians

Compucom • Miami, FL

2d • Onsite

About The Position

CompucomStaffing is seeking multiple Deskside Support Technicians to provide onsite support for a client in Miami, Florida. The assignment is expected to last 4 to 5 months, with the possibility of extension. Technicians will perform endpoint deployment and IMACD work, troubleshoot hardware and software, resolve onsite user incidents and requests, and maintain accurate ticketing and asset records. This is a W-2-only opportunity; Corp-to-Corp arrangements are not accepted.

Requirements

• Hands-on experience with Level 2 Windows deskside support and troubleshooting.
• Experience with endpoint imaging, deployment, and IMACD.
• Strong onsite customer service skills.
• Ability to work independently in a client-facing environment.
• Ability to document work accurately.
• Strong collaboration skills.
• Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

• A minimum of 3 years of experience in enterprise deskside or field support is preferred.

Responsibilities

• Perform IMACD tasks.
• Provide break/fix support.
• Stage, build, image, configure, and deploy endpoints.
• Troubleshoot hardware and software.
• Support asset handling.
• Update tickets.
• Provide end-user support.
• Resolve onsite deskside incidents and requests.
• Maintain accurate ITSM and asset records.
• Assist with coordinating escalations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed