Enterprise Services Technician
Insight•Calgary, AB
•Onsite
About The Position
This is a 6-month contract role for a Deskside Services Technician. The position is fully onsite in Calgary, Alberta. The company is a Fortune 500 Solutions Integrator focused on helping businesses transform their cloud, data, AI, cybersecurity, and analytics. The technician will be responsible for troubleshooting, repair, installation of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users.
Requirements
- A+ certification or equivalent
- A full class 5 drivers license (no GDL)
- IT related Certificate or Diploma from a recognized post-secondary institution
- 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
- Strong communication, organizational, customer service and problem-solving skills
- Must possess A+ certification
Responsibilities
- Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
- Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
- Assemble, configure, and troubleshoot computers and peripherals at an advanced level.
- Install operating systems and properly approved and licensed software.
Benefits
- Medical benefits
- Sick time after 90 days
- Access to retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
