Deskside IT Support

Golden Star Technology•Irvine, CA

11d•Onsite

About The Position

We are seeking an experienced On‑Site Deskside Support Technician for a 3‑month, short‑term contract to provide hands‑on technical support at a customer location. This role is 100% on‑site and will deliver direct deskside support to end users, assisting with hardware, software, and basic network and telephony issues, as well as device deployments.

Requirements

Strong ability to troubleshoot PC hardware, software, and basic network issues
Proficiency with Microsoft technologies, including: Windows OS, Active Directory (AD), Group Policy Objects (GPO), Microsoft Office Suite
Experience supporting enterprise environments with 500+ users
3+ years of deskside or end‑user support experience preferred
Strong communication and customer service skills, with the ability to explain technical issues clearly
U.S. Citizen or Permanent Resident required
On‑site support required; remote work is not available for this role
Ability to travel between customer sites is required.
Reliable transportation is necessary to meet business needs.

Responsibilities

Provide IT deskside support for hardware, software, and related computer systems; support may also be delivered via email, chat, or phone as needed
Perform Install, Move, Add, and Change for both in‑house and remote users
Respond promptly to service requests and incidents, ensuring timely resolution
Configure, install, maintain, troubleshoot, and support workstations, laptops, mobile devices, and peripherals
Provide technical assistance during installation/conversion as requested for in-house and remote users
Upgrade or install new equipment and be ready to operate according to schedule
Create and maintain accurate IT service tickets for computer systems repairs, upgrades, new installations, and solutions provided
Prioritize IT Service requests and escalate issues appropriately
Work directly with hardware and software vendors to resolve complex issues with the user's computer system
Maintain and manage IT asset inventory, including receiving, tracking, relocation, and disposal of equipment
Terminate, decommission, or relocate IT assets as required
Provide Tier 1 support for Network/LAN and telephony issues
Deliver Tier 2 and Tier 3 deskside support as needed, ensuring all work meets defined SLA requirements
Support IT projects and business initiatives under the direction of IT management