Onsite Deskside Engineer - San Diego, California

Slipstream IT•San Diego, CA

1d•Onsite

About The Position

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Requirements

Perform on-site deskside technical support for end-user hardware, peripherals, and devices.
Handle and resolve tickets escalated from the L1 Service Desk, adhering to defined SLA response times and handoff protocols.
Provide application support including troubleshooting, configuration, and end-user assistance for approved software.
Perform uninstallation and reinstallation of approved software applications in accordance with Client's change control procedures.
Support employee onboarding and offboarding, including device provisioning, imaging, configuration, and collection.
Coordinate with Service Desk agents and third-party vendors to ensure seamless end-to-end resolution.
Provide first-line support for meeting-room, conference-room, printer, display, multimedia, and related office technology, with escalation to appropriate client or vendor owner as required.
Support workspace and employee technology readiness for new hires, transitions, and workspace changes, including approved device setup, handoffs, swaps, pickups, and onsite coordination.
Perform approved physical device-lifecycle and onsite inventory activities, including returned-device intake, asset validation, ready-to-use inventory and break/fix spare maintenance, replacements, shipping/receiving coordination, and routing for reissue, repair, preservation, or disposition as applicable.
Maintain required device status, location, custody, handoff, and disposition records in Client-designated asset systems in accordance with approved lifecycle requirements.
Provide operational coordination and agreed service reporting for onsite activity, including demand, inventory readiness, recurring issues, open escalations, and service-performance information.

Responsibilities

Perform on-site deskside technical support for end-user hardware, peripherals, and devices.
Handle and resolve tickets escalated from the L1 Service Desk, adhering to defined SLA response times and handoff protocols.
Provide application support including troubleshooting, configuration, and end-user assistance for approved software.
Perform uninstallation and reinstallation of approved software applications in accordance with Client's change control procedures.
Support employee onboarding and offboarding, including device provisioning, imaging, configuration, and collection.
Coordinate with Service Desk agents and third-party vendors to ensure seamless end-to-end resolution.
Provide first-line support for meeting-room, conference-room, printer, display, multimedia, and related office technology, with escalation to appropriate client or vendor owner as required.
Support workspace and employee technology readiness for new hires, transitions, and workspace changes, including approved device setup, handoffs, swaps, pickups, and onsite coordination.
Perform approved physical device-lifecycle and onsite inventory activities, including returned-device intake, asset validation, ready-to-use inventory and break/fix spare maintenance, replacements, shipping/receiving coordination, and routing for reissue, repair, preservation, or disposition as applicable.
Maintain required device status, location, custody, handoff, and disposition records in Client-designated asset systems in accordance with approved lifecycle requirements.
Provide operational coordination and agreed service reporting for onsite activity, including demand, inventory readiness, recurring issues, open escalations, and service-performance information.