Desk Side Analyst (Richmond, VA)

Nordic Healthcare Group (NHG)•Richmond, VA

1d•Onsite

About The Position

The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Requirements

Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral
Have the necessary communication and interpersonal skills to interact with clients at all levels
Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be self-managing and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role
The candidate will have good problem-solving skills and be highly motivated.
He/she will be required to work on own initiative and must therefore possess good decision-making skills
Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

Responsibilities

Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
Maintain accurate hardware production inventories and spare stock
Troubleshooting some software as needed
Adheres to all documented processes
Travel to off-sites to provide the same level of support as the main campus assignment
Assist with project assignments to implement new technologies or hardware
Provide on-call and project support as needed
Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment.
Maintain a clean and orderly work environment.
Take direction from leads and react to downtimes in the environment.