Desk Operations Specialist - Office of Access Management FLA
About The Position
Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices. Serves as a direct contact and resource to the patient and medical care teams. Obtains or verifies patient demographics, medical insurance information, processes financial screenings and reviews appointment preparation instructions with the patient. Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Skillfully navigates through multiple electronic applications, devices, and medical equipment. Examples include, but not limited to, electronic medical record, electronic applications, iPad/tablets, and assisting patients in using Kiosks. Independently identifies opportunities for improvement and offers creative solutions. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Accuracy and thoroughness in all patient-related activities including electronic communication, is critical.
Requirements
- Proficient and professional communication skills (electronic and verbal)
- Ability to consistently meet or exceed service level standards
- Skill in navigating multiple electronic applications, devices, and medical equipment
- Accuracy and thoroughness in all patient-related activities, including electronic communication
- Flexibility, including potential cross-coverage and travel
- Willingness to adjust work schedules
Nice To Haves
- Assisting patients in using Kiosks
Responsibilities
- Facilitates scheduling and rescheduling of patient visits
- Coordinates complex appointment schedules within multiple medical specialty practices
- Serves as a direct contact and resource to the patient and medical care teams
- Obtains or verifies patient demographics
- Obtains or verifies medical insurance information
- Processes financial screenings
- Reviews appointment preparation instructions with the patient
- Communicates and operates through multiple communication avenues including electronically and verbally
- Meets or exceeds service level standards
- Performs related administrative duties
- Processes ABN forms
- Processes insurance verification
- Processes patient appointment communications and related materials
- Navigates through multiple electronic applications, devices, and medical equipment (e.g., electronic medical record, electronic applications, iPad/tablets)
- Assists patients in using Kiosks
- Identifies opportunities for improvement and offers creative solutions
- Adjusts work schedules in response to department or clinical needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
