Desk Operations Specialist

Mayo Clinic•Owatonna, MN

27d•$21 - $29•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role supports healthcare providers by facilitating patient visits, coordinating schedules, preparing patients, managing patient flow, and serving as a direct patient contact. The position is part of a Hybrid Desk Operations Team, requiring both on-site and remote support. On-site duties include assisting with patient check-in, registration, and front desk coverage. Remote duties involve managing in-basket messages, work queues, and scheduling tasks. Travel within a 60-mile radius of Owatonna, Minnesota, is required to support various clinic sites.

Requirements

High school diploma or GED required.
One year of customer service experience required (e.g., administrative, physician's office, appointment scheduler, or retail/service industry).
Computer skills including Windows-based applications and intranet/internet use.
Ability to keyboard and navigate through multiple applications.
Ability to work independently.
Goal-directed with strong organizational skills.
Ability to effectively multitask without compromising quality.
Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate with individuals and small groups with credibility and confidence.
Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment.
Ability to turn problems into opportunities by developing innovative and creative solutions.
Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
Must be flexible and easily adapt to a changing work environment.
Requires ongoing maintenance of job-related skills/activities.
Must be willing to adjust work schedules in response to department or clinical needs.
Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.
Candidates must be willing and able to travel to support clinic sites within a 60-mile radius of Owatonna, Minnesota.
Coverage needs may include Owatonna, Waseca, Mankato, Austin, and Albert Lea.
Travel is required based on operational and staffing needs.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Nice To Haves

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
Completion of a Medical Terminology course preferred.
Exposure to electronic health record preferred.
Basic Life Support (BLS) may be required in some areas.
Individuals may also need to complete additional coursework upon hire.

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
Coordinates complex appointment schedules and daily activities of care providers in a multispecialty medical practice.
Prepares patients and completes pre-examination record information.
Manages the flow of patient materials.
Obtains or verifies patient demographics and medical insurance information.
Advises patients of scheduling delays or changes.
Serves as a direct contact and resource to the patient.
Schedules and reschedules tests/consults requests from various venues of communication.
Performs related administrative duties such as processing ABN forms and insurance verification.
Processes patient appointment communications and related materials.
Navigates through multiple electronic applications and devices, and medical equipment (e.g., iPad/tablets, Text Reminder Notifications).
Assists patients in using Kiosks.
Provides on-site support for patient check-in, registration, scheduling, and front desk coverage.
Provides remote support by managing patient-related in-basket messages, work queues, and scheduling tasks.
Floats to assigned locations to assist with face-to-face patient check-in, registration, scheduling, and front desk coverage during staffing needs.