Desk Operations Specialist - Scottsdale Location

Mayo Clinic•Scottsdale, AZ

1d•$20 - $28•Onsite

About The Position

Mayo Clinic is a renowned healthcare provider, consistently ranked among the top in numerous specialties. We are committed to prioritizing patient needs while also investing in our employees through competitive compensation and comprehensive benefits. We offer opportunities for continuing education and career advancement, fostering long-term success for our staff.

Requirements

High school diploma or GED required.
One year of customer service experience required (e.g., administrative, physician's office, appointment scheduler, or retail/service industry).
Computer skills including Windows-based applications and intranet/internet use.
Ability to keyboard and navigate through multiple applications.
Must successfully complete a Medical Terminology course within six months of employment if not previously completed.

Nice To Haves

Associate's Degree and coursework in a healthcare related field (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
Exposure to electronic health record preferred.
Ability to work independently, be goal-directed and have strong organizational skills.
Effectively multitask without compromising quality.
Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate with individuals and small groups with credibility and confidence.
Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.
Turn problems into opportunities by developing innovative and creative solutions.
Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.
Basic Life Support (BLS) may be required in some areas.
Individuals may also need to complete additional coursework upon hire.

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
Coordinates complex appointment schedules and daily activities of care providers in a multispecialty medical practice.
Prepares patients and completes pre-examination record information.
Manages the flow of patient materials.
Obtains or verifies patient demographics and medical insurance information.
Advises patients of scheduling delays or changes to the appropriate individuals.
Serves as a direct contact and resource to the patient.
Schedules and reschedules tests/consults requests from various venues of communication.
Performs related administrative duties such as processing ABN forms and insurance verification.
Processes patient appointment communications and related materials.
Navigates through multiple electronic applications and devices, and medical equipment such as iPad/tablets and Text Reminder Notifications.
Assists patients in using Kiosks.
Requires flexibility which may include cross-coverage and travel depending on location.
Willing to adjust work schedules in response to department or clinical needs.