Desk Officer

City of Fridley•Fridley, MN

6d•Onsite

About The Position

Join our Public Safety team as a Desk Officer and make a meaningful impact in your community. In this role, you’ll be the first point of contact for residents, providing excellent customer service and essential administrative support to the Police Division. You’ll assist with police reports, licensing processes, community programs, and a variety of operational tasks that keep our department running smoothly. If you’re organized, collaborative, and committed to helping others, this is a great opportunity to contribute to public safety in a dynamic and service-focused environment. Let your skills support a team dedicated to protecting and strengthening our city.

Requirements

Associates/Technical Degree in law enforcement
Three years’ experience as a licensed peace officer
Previously or currently holds Minnesota Peace Officer License
Valid Minnesota Driver’s License
Satisfactory completion of physical exam, drug test, criminal background investigation including fingerprinting, and reference checks
Knowledge of law enforcement, criminal justice information systems, data practices, as well as codes, regulations and ordinances at the federal, state, county or local levels.
Ability to take complaints, listen to angry customers, diffuse difficult situations, and direct to the appropriate personnel.
Ability to maintain an organized filing and recordkeeping system, both hard copy and electronic.
Ability to work independently as well as a part of a team.
Ability to make decisions using good judgment and discretion in accordance with established policies and procedures.
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain effective working relationships with others.
Ability to perform typical assignments under limited supervision with general autonomy in determining how objectives are achieved.
Ability to apply a variety of procedures, policies and precedents using moderate analytical ability to adapt methods to fit facts and conditions using generally proscribed procedures.

Nice To Haves

Certified CJIS/NCIC Operator
Proficient with Microsoft Office Suite

Responsibilities

Receives, answers or refers telephone, electronic and in-person inquiries, complaints and questions.
Receives and prepares police reports from public, using law enforcement experience to obtain necessary information for department personnel to provide an effective response.
Responds to requests for information on programs, ordinances, statutes and policies.
Responds to citizens’ requests, concerns and complaints by providing information or connecting them with the appropriate City resource.
Answers general questions about police- and public safety-related services and issues.
Assists Public Safety staff with tasks related to the coordination and administration of business and operational licenses for liquor, tobacco, massage therapy, pawn shop, solicitor/peddler, dog licensing and charitable gambling.
Assists with investigation-related cases and initial case follow-up.
Collaborates with Public Safety staff to assist with organizing community events, educational, and Public Safety focused programming.
Coordinates department requests including ride-along requests, fingerprinting members of the public or City staff, assisting with processing, maintaining and releasing property, and reviewing, researching and preparing reports.
Participates in various department committees, City sponsored events and activities, and training.
Verifies and calibrates portable breath testing devices.
Enters data into an automated records management system.
Performs other duties as assigned or apparent.