Desk Manager
O'GARA Beverly Hills•Beverly Hills, CA
•$70,000 - $80,000•Onsite
About The Position
Desk Manager is responsible for overseeing the sales desk, structuring vehicle deals, supporting Sales Specialists, and helping drive overall dealership profitability and customer satisfaction.
Requirements
- High school diploma or GED
- Post-sale relationship management
- Thorough understanding of vehicle financing
- Professional appearance and disposition
- Productivity through time management
- Comfort utilizing sales closing techniques
- Effective relationship-building skills
- Demonstrate subject matter expertise
- Strong communication skills; listening
- Extremely organized; performs under pressure
- Valid California driver’s license; insurable
- Current California Car Salesperson license
Nice To Haves
- Prior finance or sales experience is a plus
- Tekion experience is a plus
Responsibilities
- Manage and oversee the sales desk throughout the daily sales process
- Work directly with Sales Consultants to structure and negotiate vehicle transactions
- Analyze customer needs, vehicle selection, trade-in information, credit considerations, incentives, and deal structure
- Review and approve deal structures within established dealership guidelines
- Maximize gross profit while maintaining a professional, customer-focused sales process
- Provide Sales Consultants with effective guidance on negotiations, presentations, objection handling, and closing techniques
- Monitor and manage customer traffic, leads, appointments, and sales opportunities
- Assist with difficult or escalated customer situations and work toward appropriate resolutions
- Ensure accurate completion of sales paperwork and proper adherence to dealership processes
- Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance
- Review sales reports, gross-profit reports, inventory information, and other performance metrics
- Monitor individual and team sales performance and provide coaching when necessary
- Help ensure manufacturer programs, incentives, rebates, pricing policies, and dealership promotions are properly applied
- Maintain strong knowledge of current inventory, vehicle features, pricing, financing programs, and competitive market conditions
- Participate in sales meetings, training, and management meetings
- Ensure all customer interactions and sales practices comply with dealership policies and applicable federal, state, and local requirements
- Maintain a professional, positive, and performance-oriented sales environment
- Perform other duties as assigned by dealership management
Benefits
- 100% Employer paid Health, Dental and Vision coverage for Employee
- Paid time off and sick time
- Employee vehicle purchase plans
- Discounts on products and services
- Paid training and growth opportunities
- 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
