Army Help Desk Specialist I with Army experience (US citizen and clearable)

InfiniSource Consulting Solutions

1h•Onsite

About The Position

InfiniSource Consulting Solutions (ICS) is a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. ICS tailors its services to meet the specific needs of civilian, defense, and private-industry sponsors. The corporate support processes are ISO 9001 certified, ensuring continuous measurement and improvement for customer satisfaction. The Desk Clerk receives mobilizing and demobilizing Soldiers into designated barracks facilities for the duration of their processing timeline and clears them upon completion.

Requirements

Must be able to operate a Personal Computer (PC) with a functional knowledge of Microsoft Office Applications (primarily Microsoft Word, Excel, Outlook, Power Point and Windows graphical user interface) and Data/web based systems required for task area performing work
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Monitoring/Assessing performance of yourself to make improvements or take corrective action
Use discretion when processing Soldiers’ personal information
Must have a working knowledge of personnel Stations
Considering the relative costs and benefits of potential actions to choose the most appropriate one
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
The ability to apply general rules to specific problems to produce answers that make sense
Must possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated
Minimum of High School Diploma or GED Equivalent
Minimum of one (1) year personnel administrative experience
Must have a working knowledge of Army rank structure and military unit relationships
Must have the ability to obtain a SECRET clearance
Must be able to speak, read, write, and understand English
Ability to read, comprehend and explain instructions, letters, memos, emails and correspondence from inside the organization as well as from external sources
Ability to effectively respond, communicate and present information to senior management, contracting officials, clients and other employees in the organization
Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts and draw valid conclusions based on facts
The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action

Responsibilities

Maintain and develop positive working relationships with key personnel involved in or directly relevant to mobilization operations
Responsible for periodic inspection
Greet, register, and assign rooms to Soldiers
Establish how the customer will pay for the accommodation
Contact housekeeping or maintenance staff when guests report problems
Make and confirm reservations
Issue room keys and escort instructions to bellhops
Keep records of room availability manually or using computers
Establishing task priorities, scheduling and tracking work assignments
Record guest comments or complaints
Observe and report security situations